Fire Department Welcomes Customer Feedback for EMS Services

The Siloam Springs Fire Department announces an Emergency Medical Services (EMS) Customer survey. This will allow customers a way to provide valuable insight and feedbacks into our performance. The survey lets individuals who have been treated by one of the Siloam Springs Fire Department’s ambulances provide honest and confidential feedback into their experience.

“The Siloam Springs Fire Department’s goal is to consistently improve the quality of the services provided to the customers”, said Siloam Springs Fire Department’s Chief Jeremey Criner. “The feedback will be an integral part of our quality improvement program.”

If you’ve had any interaction with our EMS crews, please take a few seconds and fill out the EMS Customer Survey

Fire Department Partners with American Red Cross
to Install Smoke Detectors

The Siloam Springs Fire Department and the American Red Cross have recently partnered to provide working smoke detectors to the citizens of Siloam Springs. The program provides FREE smoke detectors and FREE installation of them to members of the community. "We are honored and excited to provide this new service to our community. Working smoke detectors are a key component to keeping people safe in their homes," states Fire Chief Jeremey Criner. For individuals who currently have smoke detectors, the Fire Department can check them for proper operation, as well as replace batteries if needed.

Statistics from the National Fire Protection Association show that nearly two-thirds of all home fire fatalities occurred in homes without properly working smoke detectors.

Any citizen of Siloam Springs who would like to take advantage of this program and have their smoke detectors checked, or new smoke detectors installed, are encouraged to contact the Fire Administration office at 479-524-3103 or via email at


The Siloam Springs Fire Department has an ISO (Insurance Services Office) rating of 3 within our City proper and 8B in our country response areas. Collectively, we serve an area of approximately 200 square miles in Northwest Arkansas and Northeast Oklahoma. The department includes the following services:
  • Paramedic ambulance service
  • Fire suppression
  • Rescue
  • All hazard mitigation and fire safety education


The department consists of 48 full time personnel:
  • Fire Chief
  • 2 Deputy Fire Chiefs
  • 42 in Field Operations
  • EMS Director
  • Fire Marshal
  • Ambulance Collections Clerk
The department is authorized to operate with 21 Part Time members: 
  • 15 Firefighter - Firefighter/EMT
  • 6 Part Time Paramedics             

EMS & Fire Response Coverage

  • Arkansas Primary EMS - Approximately 169.73 square miles
  • Oklahoma contract EMS - Approximately 14 square miles
  • Arkansas Primary Fire Response - Approximately 51 square miles

Mission Statement

To provide superior fire and life safety services based upon community need, expectation and available resources.

Vision Statement

A tradition rich, technologically advanced, regionally respected, full service fire department.

We are excited to serve the citizens and visitors of our beautiful community of Siloam Springs. Please explore our page, and feel free to contact us if you need anything. The Fire Department prides ourselves in the ability to meet the needs of our customers, regardless of what it is.

In addition, we are constantly striving to improve the quality of the service that we provide to our citizens. If you have had interaction with our Emergency Medical Services (EMS) crews, please take a few seconds and fill out the EMS Customer Survey below.
EMS Customer Survey