Ambulance Billing

Ambulance Billing Frequently Asked Questions

Who is Quick Med Claims (QMC)?
QMC is Siloam Springs Fire Department revenue cycle management partner located in Pennsylvania. QMC provides ambulance transport billing services for ground and air medical transport providers throughout the US. 

Who can I call to discuss my ambulance bill?
• You can contact QMC Patient Services toll free at 877-437-6648.
• Billing professionals are available between the hours of 7:30 AM – 4:30 PM Monday – Friday.
• A secure voice mailbox is available after hours. Calls will be returned the next business day.

Is an interpreter available to answer questions about my ambulance bill?
• QMC utilizes a translation service that provides on-demand access to professional interpreters.
• When a call is received that requires translation assistance, the QMC Patient Service Specialist will live-conference a translator into the call.
• The service we use provides 100% HIPAA compliant services in compliance with all government regulations and standards.

If my insurance paid, why did I still receive a bill?
• If you have a deductible or copay, you will receive a bill for this amount.
• If you believe you received a bill in error, please contact QMC Patient Services.
     o You can contact Patient Services toll free at 877-437-6648.
     o Billing professionals are available between the hours of 7:30AM – 4:30PM CST Monday – Friday.
     o A secure voice mailbox is available after hours. Calls will be returned the next business day.

How do I pay my ambulance bill?
Online
You have 24/7/365 access to the QMC Patient Access Portal through our website here.

The Company Code for Siloam Springs Fire Department is: SSFDA

Using our portal, you can:
• Pay by e-check, credit card, Health Savings Account (HSA), and virtual insurance card
• Set-up a recurring payment
• Update insurance information
• Submit an eSignature
• Update contact information

By Mail
1. Mail your payment to PO Box 80, Siloam Springs, AR 72761
2. Include your invoice and any supporting documentation.

By Phone
• You can contact Patient Services toll free at 877-437-6648.
• Billing professionals are available between the hours of 7:30AM – 4:30PM CST Monday – Friday.
• A secure voice mailbox is available after hours. Calls will be returned the next business day.

Can I update my insurance information online?
You can update you insurance information online here.
1. Click the button under Update Your Insurance Information.
2. Enter your run number, account number, or incident number in the space provided.
3. Enter the date you were transported in the Date of Service field.
4. Enter the Company Code. This information is located on the bottom of your invoice.
5. Click the “I’m not a robot” check box.
6. Click the Search button.

Click here to download Frequently Asked Questions and Examples.